Monday, January 29, 2007

If I could change one thing

I love old John Wayne movies, and for that matter a lot of movies from the "golden age" of Hollywood, when it was easier to tell the good guys from the bad guys, and there was always at least one deathbed scene where the wounded cowboy/soldier/detective would ask for just a few more minutes. If only...

I think we all live and die a bit each day, and everyday that goes by that we don't make a simple small change or recommend a different approach means our initiative and creativity dies a little. Let me suggest just one thing you can do this week: create a list of things you wish you could change at work.

This exercise is not meant to be one of those "let's remake the company and make me CEO" type of daydreams, but an honest look at the things that your company does that you'd like to change, or a small improvement in a product or process that you'd like to recommend. If you do this you'll be surprised at the simple changes you can make that will have an impact on the way you work or the products and services you create. With the advent of the blog and/or wiki, virtually anyone can set up a simple list and allow others to add their ideas and/or fixes.

Simply making a list isn't enough, however. You've got to find methods to implement some of those changes or ideas, and demonstrate that the exercise isn't just about making lists, but about creating simple changes and implementing small new ideas in your business. Getting the first few done may be hard, but engaging your team or business in this way creates an expectation that everyone can contribute and should contribute to change the business process or create an incremental product or service.

If I could change one thing about our processs....

If I could change one thing about our product...

If I could change one thing about they way we treat our customers...

Be careful, once you start it is hard to return to complacency.
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posted by Jeffrey Phillips at 5:11 AM

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